Data Center Technician

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Denvr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

Denvr AI Platforms provide foundational AI services for the AI ecosystem and end users of AI, comprising of cloud-enabled services for inferencing, computing, data processing & storage, and software toolsets for the accelerated development, operations, adoption, and integration of AI technologies, delivered through the public Denvr AI Cloud, and also through Denvr AI Platform Services for private, fully dedicated, sovereign, and highly secure AI Services, including private platform infrastructure deployments that consist of advanced data centers, compute architectures, data processing & storage fabrics, with integrated platform operations software.

📋 Description

• Serve as the primary point of contact for physical server, networking, and storage issues within the data center. • Be available on-call and respond on-site at our data centers as required, including nights/weekends when incidents demand it. • Prioritize and carry out break/fix tasks, hardware installation, basic repairs and component swaps when appropriate, to ensure work meets KPI and SLA targets. • Collaborate with Service teams, ODM, OEM, and other third-party vendors to open tickets, apply advanced diagnostic and troubleshooting expertise for swift issue identification, and support the completion of work and special projects. • Troubleshoot physical-layer connectivity issues within the data center. • Perform the physical install or removal of GPU servers into/from the liquid immersion tanks with assistance from other team members, safely handling heavy, high-value equipment and following all immersion-fluid handling and safety protocols. • Interact with, troubleshoot, and perform occasional firmware updates on Server BMCs and BIOS. • Understand the interactions between network and server equipment, including rack/tank layout, cabling, and power distribution in an immersion-cooled environment. • Demonstrate proficiency in standard processes and procedures for equipment handling, diagnostics, troubleshooting, replacement, and decommissioning. • Maintain accurate records of hardware inventory, repairs, RMAs, and tank/rack configurations, and ensure our CMDB properly reflects any changes made to the equipment. • Exercise judgment, communicate clearly and work effectively with internal teams and external vendors to contribute to issue tracking, follow-up, root cause analysis, and overall service quality. • Follow and help create/refine documented procedures for safe and effective equipment handling in a liquid immersion environment. • Champion a culture of security and safety, with a focus on uptime, availability, and peak data center performance. • Provide regular, executive-level reporting on data center operations, incidents, and key metrics, both internally and to external stakeholders as needed.

🎯 Requirements

• Associate degree in a technical field, relevant certifications, or equivalent hands-on experience. • 5+ years of experience working directly with server and network hardware in a data center environment. • Liquid Immersion: Experience with, or strong willingness to learn, liquid immersion cooling systems and safe handling of immersion fluids. • Independent problem-solver with a strong troubleshooting mindset, and the ability to prioritize effectively during incidents. • Comfortable lifting and maneuvering heavy server equipment, including work around liquid-filled tanks. • Clear written and verbal communication skills for documenting issues and coordinating with vendors and internal teams. • Hands-on experience with GPU servers (Nvidia, Habana Gaudi, AMD or similar) including installation, diagnostics, and component-level repair. • Solid understanding of server systems: SBIOS, BMC, power, cabling, and rack/tank layouts. • Familiarity with IPMI/SNMP/Redfish for remote server management and monitoring. • Practical experience with network switches, cabling and fiber optics and transceivers — troubleshooting layer 1 connectivity, cleaning, testing, and replacement.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development