Experienced Customer Service Manager – English Speaking

November 26

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Manage contract fulfillment focusing on time, quality, and cost • Develop offers for contract expansions and renewals • Accountable for end-to-end execution of standard farming and upselling • Identify and manage opportunities in contract related standard/product business • Coordinate service delivery activities and supervise their work • Ensure compliance with deadlines and expected service levels • Manage financial and service reporting and monthly billing procedure • Lead external/internal cost-saving initiatives

🎯 Requirements

• At least 2-3 years of professional experience in the IT-industry • Applied knowledge of ITIL and Agile concepts • Outstanding communication skills, with fluency in English (C1 or B2 level) • Strong presentation and moderating skills • Ability to prioritize and handle multiple projects • Relevant experience with ticketing tools • Knowledge of networking and cloud technologies is advantageous • Experience in in-depth contract management is advantageous

🏖️ Benefits

• Health insurance • Retirement savings plan • Paid time off • Flexible working arrangements • Professional development opportunities