Experienced Customer Service Manager – German speaking

4 days ago

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Manage service quality, optimize portfolios, and collaborate with top management to drive success.

🎯 Requirements

• At least 5 years of professional experience in the IT industry • Extensive experience in Service, Delivery, Partner management or as a technical Product Owner • Outstanding communication skills, fluency in English and German (B2 or higher) • Applied knowledge of ITIL and Agile concepts, with experience in Process management • Keeping contact with clients, forwarding and mediating demands, expectations and problems • Exceptional presentation and moderation skills as well as persuasiveness at top management level • Ability to prioritize and handle multiple projects with shifting deadlines • Strong attention to details, ability to work in multitasking environment, with remote teams and support several stakeholders at the same time • Previous experience working with contract regulations, managing confidential information • Knowledge and experience in Cloud technologies (Public and or Private) and networking • Cloud-native technologies (Containers, Microservices, Kubernetes, DevOps) is an advantage • Experience in transitioning and transforming new initiatives is an advantage • Experience in in-depth contract management is an advantage • Experiences with IT Tools: JIRA, Confluence, ServiceNow, O365, MS Project, Visio

🏖️ Benefits

• Remote working possibility is only available within Hungary due to European taxation regulation.