Senior Customer Delivery Manager

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November 13

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost • Coordinate service delivery activities between the organizational units and supervise their work • Overall responsibility for the E2E execution of service requests • Primarily responsible for escalation and claim management • Ensure compliance with deadlines and expected service levels • Apply adequate project delivery methodologies, tools, techniques and processes • Manage financial and service reporting, along with the respective procedures and planning • Responsible for external/internal cost-saving initiatives, as part of the continuous improvement

🎯 Requirements

• At least 3-5 years of professional experience in the IT-industry, with experience in the Service Delivery Management field • Relevant technical and/or Operations Management related experience is necessary • Applied knowledge of ITIL and Agile concepts, with experience in Process management • Outstanding communication skills, with fluency in both German (C1 level) and English (C1/B2 level) • Strong presentation and moderating skills • Ability to prioritize and handle multiple projects with shifting deadlines • Flexibility and willingness to expand beyond the traditional Service Delivery Management approach • Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols • Knowledge of networking and cloud technologies is an advantage • Experience in in-depth contract management is advantageous

🏖️ Benefits

• Health insurance • Professional development