Technical Process Manager

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November 13

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Deutsche Telekom IT Solutions HU

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Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Customer service consulting • Establishing the standard Change Management process for the customer, in order to be service-ready, in the sense of business enabling • Supporting the tool solution (ITSM) for the Request and Change processes • Supporting the automation solutions for the implementation of the customer requests • Creating the relevant Change templates in the tool for the automation solution • Accompanying the established automation solutions and supporting with any necessary adjustments in the templates/process • Consulting with the customer / automation stakeholders to find the best solutions for the different use cases • Supporting the overall onboarding procedure for the customer • Constantly monitoring and tracking the progress and quality of the established process • Initiating improvement measures for the involved processes

🎯 Requirements

• Good IT knowledge and understanding • Structured analytic and working skills • Confident communication skills with strong customer focus • Good skills in consulting & establishing a process along customer needs and TSI standards • Change management experience • Interest in automation solutions • German (C1) and English (B2) language skills • Experience with customers in the Health area is an advantage

🏖️ Benefits

• Employee can work remotely within Hungary due to European taxation regulation.