Delivery Director

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October 15

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Dev.Pro

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B2B • Fintech • SaaS

Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach.

501 - 1000 employees

Founded 2011

🤝 B2B

💳 Fintech

☁️ SaaS

📋 Description

• Lead delivery for major client accounts, ensuring high-quality, timely solutions • Align with clients on project and program outcomes, monitor satisfaction, and manage escalations • Propose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients • Maintain relationships with senior client stakeholders and identify opportunities within existing accounts • Participate in revenue and margin planning; organize workload planning and optimal resource utilization • Align delivery costs with revenue plans to achieve margin targets • Collaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings • Support Sales with presentations, proposals, pricing, and contract negotiations • Launch new accounts, coordinating staffing and aligning processes with client expectations • Represent the company at client meetings, networking, and industry events • Ensure managers address people issues, provide feedback, monitor performance, and develop careers • Coordinate with HR and Training on people policies, compensation, bonuses, and training

🎯 Requirements

• 10+ years of project and program management in software product or IT (application management) • Experience managing 100-150+ people and $10–15M annual budgets across teams and projects • Leadership, change advocacy, and effective communication, including executive interaction skills • Experience hiring, developing, and retaining technical and managerial talent • Strategic thinking, decision-making, and accountability • 7+ years managing outsourced engineering or IT service delivery to external clients • Advanced knowledge of SDLC and project management • Operational management of delivery services to achieve CSAT and profitability targets • Knowledge of delivery metrics (profitability, utilization, customer satisfaction, quality) • Process design and optimization with experience building systems from scratch • Pre-sales participation and strategic stakeholder engagement • Experience supporting upselling to new and existing accounts through proactive proposals • Financial management and strategic planning skills • Creativity, initiative, and problem-solving with a structured approach to operations and delivery

🏖️ Benefits

• 30 paid days off per year to use however you like — vacations, holidays, or personal time • 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child • Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months • We pay in U.S. dollars and cover all approved overtime • Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events