Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
5001 - 10000 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
ServiceNow Consultant
Job not on LinkedIn
2 days ago
🗣️🇫🇷 French Required
Devoteam
Artificial Intelligence • Cloud Managed Services • Cybersecurity
Devoteam is a multinational technology consulting company that specializes in delivering innovative solutions in areas such as Artificial Intelligence, Cloud Managed Services, and Cybersecurity. With a focus on business transformation, Devoteam helps organizations optimize their IT infrastructure and migrate to cloud-native architectures. They partner with leading technology providers like AWS, Google Cloud, and Microsoft to drive digital transformation and sustainable IT practices across various industries.
5001 - 10000 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
📋 Description
• Provide level 2 application support for the ServiceNow platform as part of a 24/7 rotation (morning, afternoon, night). • Diagnose and resolve complex technical and functional incidents. • Collaborate with N1 and N3 teams and developers for escalation and issue tracking. • Keep technical documentation up to date (procedures, operational guides, FAQ). • Participate in platform updates, testing, and continuous improvements. • Contribute to process automation and optimization.
🎯 Requirements
• Master’s degree (Bac +5) in Computer Science, Information Systems, or equivalent. • 1–2 years of experience with ServiceNow, ideally in development or support roles. • Ability to work a 24/7 rotation (including weekends and public holidays as scheduled). • Good written and spoken French. • Service-oriented, responsive, autonomous, and rigorous. • Familiarity with ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog. • Knowledge of similar tools (Jira, Remedy, Freshservice, etc.).
🏖️ Benefits
• Opportunity to work on international projects on the ServiceNow platform. • Training plan and ongoing certification support (CSA, CAD, ITIL, etc.). • Stimulating environment with genuine opportunities for career progression.
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