Customer Experience Associate Manager – Healthcare

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Dexcom

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Healthcare Insurance • Biotechnology • Wearable Technology

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Conduct customer research to gather insights and identify areas for improvement in our products and services. • Analyze customer feedback and data to inform decision-making and enhance the user experience. • Program, manage, and administer surveys using Qualtrics to gather actionable insights on customer satisfaction and product usage. • Collaborate closely with product development, marketing, sales, and support teams to ensure a consistent and positive customer experience. • Assist in various research projects, including surveys, interviews, and usability studies related to Dexcom products. • Utilize data visualization tools to present complex data in an accessible format for internal stakeholders. • Develop and implement strategies to enhance customer engagement and satisfaction.

🎯 Requirements

• 5+ years of experience in customer experience, customer support, or a related field, preferably in the medtech or healthcare sector. • Proficient in Qualtrics for survey programming and management. • Understanding of customer research methodologies and the ability to support research projects. • Proven ability to work effectively in cross-functional teams and foster strong relationships. • Strong analytical mindset with experience in interpreting data to drive insights. • Excellent verbal and written communication skills, with the ability to convey complex information clearly. • Willingness to adapt to changing priorities and work on various projects as needed.

🏖️ Benefits

• A front row seat to life changing CGM technology. • Learn about our brave #dexcomwarriors community. • A full and comprehensive benefits program. • Growth opportunities on a global scale. • Access to career development through in-house learning programs and/or qualified tuition reimbursement. • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.