AI QA Automation Engineer

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October 2

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Diabolocom

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Artificial Intelligence • B2B • SaaS

Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Join our team and play a key role in the development and maintenance of our AI products! • Collaborate with R&D team & AI Engineers on datasets, models & inference results. • Build & maintain automation frameworks using various tools. • Design test strategies for AI/ML products, APIs, pipelines, fuzzing. • Create tests for LLM behavior (prompt injection, misuse, anomaly detection).

🎯 Requirements

• At least 5 years of experience as a QA Engineer or SDET. • Experience in testing AI models or machine learning applications would be a great advantage. • Build & maintain automation frameworks (PyTest, Typescript, Playwright, k6). • Advanced experience with load/stress testing and measuring (statistical background is a plus) • Experience with profiling of python (maybe C++) software and bottle-neck search • Design test strategies for AI/ML products, APIs, pipelines, fuzzing. • Create tests for LLM behavior (prompt injection, misuse, anomaly detection). • Work with R&D team & AI Engineers on datasets, models & inference results. • Nice to have: Strong linux background and familiarity with audio data formats and protocols • Experience with estimation and measurement of SLA/SLO for a service. • Strong problem-solving abilities and attention to detail. • Excellent communication skills in spoken and written English. • Ability to work collaboratively in a remote and multicultural environment. • Ownership attitude with a proactive approach to quality assurance.

🏖️ Benefits

• You’ll have the chance to work in a multicultural environment • You’ll have first choice IT equipment • Flexible Work Environment:: full remote • Lunch vouchers: Swile card • Team building events : Corsica, Marrakech, Djerba… what’s next? • Growth Opportunities: Join us at a pivotal stage of development with significant growth and paradigm shifts. • Impactful Work: Play a key role in shaping the future of AI-driven customer experience and contact center solutions. • Innovative Culture: Work with cutting-edge AI technologies and proprietary models designed for customer relations.