Customer Success Specialist

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July 29

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Dialpad

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AI • Telecommunications • Enterprise

Dialpad is an AI-powered customer communication platform designed to facilitate and streamline business communications. It offers a range of cloud-based solutions for customer support, contact centers, and sales outreach, integrating AI technology for automated note-taking, in-call coaching, and productivity insights. Dialpad is used across various industries such as retail, insurance, technology, and more, to optimize sales, support teams, and enhance customer experiences. By providing tools for better communication and customer interactions, Dialpad empowers businesses worldwide.

1001 - 5000 employees

Founded 2013

📡 Telecommunications

🏢 Enterprise

💰 $170M Series F on 2021-12

📋 Description

• Instrumental in the success and retention of Dialpad customers • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. • Act as the voice of the customer within Dialpad. • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership. • Retain long-term partnerships with customers by independently renewing successful customers. • Establish and oversee the customer's adoption, training, and development of best practices. • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality. • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution. • Track accounts to identify churn risks and work proactively to mitigate those risks.

🎯 Requirements

• 1-5 years of experience in Customer Success. • Experience with telecommunication or SaaS providers required. • A real passion for providing top-notch account management. • Strong written communication skills. • Excellent time management and organizational skills with the ability to track numerous details. • A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.

🏖️ Benefits

• Competitive benefits and perks • Robust training program that helps you reach your full potential • Designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection