Solutions Engineer

Job not on LinkedIn

July 19

Apply Now

Receive Emails with Similar Jobs

DigitalGenius

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • eCommerce

DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.

11 - 50 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

📋 Description

• Solutions Engineers at DigitalGenius work in close partnership with our Customer Success Managers to ensure the successful enablement and adoption of our product across their shared portfolio of customers. •This role focuses specifically on supporting our US accounts. •Solutions Engineers are responsible for implementing and optimizing our product throughout the post-sales customer lifecycle. •This includes integration, configuration, deployment, training, monitoring, and troubleshooting. •Key responsibilities include: •Joining recurring customer calls to maintain a deep understanding of their business processes and technical environments in order to deliver effective solutions. •Building, integrating, and optimizing customer service automations using our Visual Flow Builder. •Developing platform integrations by coding in Node.js or Python via AWS Lambda. •Managing technical support responses and escalations to ensure timely issue resolution. •Continuously improving implemented solutions to maximize product value and impact. •Training customers on how to build, update, and manage their automation processes using our platform. •Identifying and communicating product enhancement opportunities to our Product Back-End and Front-End teams.

🎯 Requirements

• Strong organisational and project management skills •Experience building automated process flows •Excellent communication, critical thinking & analytical skills •Experience working with APIs and developing integrations •Coding experience (Python and/or

🏖️ Benefits

• Competitive Salary •Generous vacation time (25 days) •Yearly "DG Recharge Week" in addition to annual leave allowance •Environment to develop your skills without bureaucracy or red tape •Monthly fitness stipend of $210 •Ongoing subscription to Mental Health Support Platform