Project Manager – Customer Onboarding

Job not on LinkedIn

November 20

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

🦅 H1B Visa Sponsor

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Sangoma

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Communications • Enterprise • Managed Security

Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.

201 - 500 employees

Founded 1984

🏢 Enterprise

📋 Description

• Manage the customer onboarding project lifecycle from initial customer contact through to successful implementation and training. • Develop and maintain detailed project plans, setting clear timelines and milestones for onboarding tasks. • Coordinate with cross-functional teams, including Technical Support, Sales, and Product Engineering, to facilitate seamless project execution. • Conduct kickoff meetings and communicate project expectations to customers and internal teams effectively. • Monitor project progress, proactively identifying and addressing potential issues or delays. • Gather customer feedback throughout the onboarding process and make adjustments to improve the experience. • Train customers and their staff on the new systems and ensure they are comfortable and proficient in using them. • Provide documentation and reports on onboarding progress and outcomes to management and clients. • Act as the primary point of contact for escalated customer queries related to onboarding. • Own and lead multiple, simultaneous customer engagements following the Sangoma methodology and utilizing project management best practices. • Maintain and report on key project metrics such as budget to actuals, resource consumption, risk register, and project timelines.

🎯 Requirements

• 3-5 years of experience managing customer onboarding or similar projects in a telecommunication or SaaS environment. • Demonstrated experience with packaged application software implementation practices • Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. • Strong understanding of project management methodologies, tools, and software (e.g., Jira, Microsoft Project). • Exceptional communication skills, both verbal and written, with the ability to effectively convey information to technical and non-technical audiences. • Strong problem-solving skills and a customer-centric approach to project management. • Experience in VoIP or telecommunications is a must. • Ability to work collaboratively in a team environment and manage stakeholder relationships. • Certification in Project Management (PMP, CAPM, or equivalent) is a plus. • General working knowledge of Network technologies. • Up to 30% travel required • Strong organizational and analytical skills that include the ability to respond to changing need and shifting priorities while minimizing project impact

🏖️ Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period • Matching 401K program - 100% match on 4%. • Employee Stock Purchase Plan after one year of service. • Flexible Time Off & Company Holidays • Entrepreneurial work environment partnered with high-growth career opportunities • We value transparency and fairness in our compensation practices. For this role, we offer a salary range $80K to $100K based on location, commensurate with experience, qualifications, and location.