Level 2 Help Desk Technician

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October 1

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DistantJob

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Recruitment • HR Tech • SaaS

DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

📋 Description

• Remote Support: Remote troubleshooting as part of the primary help desk team. You will be troubleshooting Windows OS, desktop apps (O365, line-of-business), printing, VPN, and SSO (Entra ID, conditional access). • Escalated Support: Handle Level 2 tickets escalated from Tier 1 technicians. This can include desktop, server, and network issues. • User Management: Manage onboarding/offboarding, such as configuring user accounts in Active Directory, Microsoft 365, and Google Workspace licenses, device provisioning and MFA and app deployment. • Server & Network Support: with Windows Server (2016–2025), Exchange, VPNs, firewalls, routers, and switches, LAN/WAN. Network triage: DHCP/DNS, site-to-site/remote access VPN, VLAN basics, firewall/SW/AP reboots and configuration checks (SonicWALL, Ubiquiti, Fortinet). • Security & Patching: OS patches, antivirus updates. Assist with security monitoring and remediation. Email security hygiene: SPF/DKIM/DMARC checks, quarantine/release workflows (Proofpoint/Sophos or equivalents). • Use Autotask, NinjaOne, and IT Glue. • Maintain detailed ticket notes, update internal documentation, and contribute to the knowledge base. • Work closely with senior engineers and project teams on deployments and escalations. • Communicate efficiently with non-technical users by setting clear expectations and closing the loop.

🎯 Requirements

• 3+ years of experience as an IT Technician, preferably for an MSP (or serving multiple clients). • O365 administration. • Desktop and server operating systems (2016–2025). • Active Directory. • Networking (DNS, DHCP, TCP/IP, VLANs) • RMM/PSA platforms and ticketing tools • Configuring and troubleshooting firewalls • Cloud services (Azure, Google Workspace, M365) • Exellent interpersonal, problem-solving, and customer service skills