Principal Technical Program Manager

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Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $105M Series C on 2022-03

At Docker, we simplify the lives of developers who are making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. Actively used by millions of developers around the world, Docker Desktop and Docker Hub provide unmatched simplicity, agility and choice.

📋 Description

• Managing large, cross-functional projects/programs. With a focus on the success of Enterprise and Premium Support service delivery. Creating and tracking: Roadmaps, Timelines, Milestones, Dependency management across teams • Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services. • Identifying technical and operational risks early. Managing inter-team dependencies. Creating mitigation and contingency plans • Leading without authority across: Engineering, Product, Revenue, Support. Driving alignment and decision-making while managing competing priorities. • Clear, concise communication to all stakeholders. • Breaking down complex problems into manageable parts. Understanding how systems and teams interconnect. Anticipating downstream impacts of decisions • Use data to evaluate process effectiveness and drive ongoing improvements • Serve as a trusted advisor on program strategy, execution, and operational scaling

🎯 Requirements

• 8+ years of experience in Technical Program Management or Senior Support Leadership roles in a software or SaaS environment • Background in delivering high touch premium support services to large enterprise customers. • Deep understanding of: Enterprise Support, Premium Support, High Touch Support operations and delivery • Solid understanding of: AI Agentic Tools (Claude, Codex, Cursor), Cloud platforms (AWS, GCP, Azure), Support Ticketing Systems (Salesforce) • Proven track record of leading large-scale, complex programs across global teams and organizations • Experience designing and scaling operational processes or delivery frameworks • Experience partnering with revenue and sales organizations

🏖️ Benefits

• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave (after 6 months of employment) • Technology stipend equivalent to $100 USD net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Docker Swag • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris