Customer Success Analyst – Enterprise

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November 6

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DocPlanner

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Healthcare Insurance • SaaS • B2C

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

📋 Description

• Develop a deep understanding of customers’ challenges and opportunities, acting as a strategic consultant to ensure their success with Tuotempo. • Maintain ongoing communication with customers, collecting feedback, identifying new needs, and encouraging adoption of new features. • Proactively identify upsell opportunities, driving engagement with the platform and increasing the value delivered to customers. • Analyze and support customers who are facing difficulties, helping to overcome objections and presenting effective solutions. • Monitor relevant metrics to ensure high customer satisfaction and retention. • Collect and structure data-driven feedback to contribute to product improvements.

🎯 Requirements

• Previous experience in Customer Success or Account Management. • Excellent communication skills, with clear argumentation and the ability to synthesize strategic information. • Ability to build trusted relationships with customers at different organizational levels. • Analytical mindset, with attention to data and detail for strategic decision-making. • Intermediate to advanced English, with strong written comprehension and reading interpretation skills. • Nice to have: Previous experience in the software (SaaS) industry. • Nice to have: Experience in B2B upselling.

🏖️ Benefits

• Time bank (compensatory hours) that can be taken as time off later; • Home office allowance; • Meal/Food allowance via a flexible iFood card; • Health insurance, dental coverage, and group life insurance; • Childcare assistance; • StarBem for mental health and well-being; • iFeel app for emotional support; • Wellhub for you and up to 3 dependents; • Pet plan extending care to your pet; • Stock Options - eligible after 6 months with the company; • Birthday Day Off and Company Anniversary Day Off so you can celebrate as you prefer; • Partnership Club with discounts and agreements with educational institutions, such as universities and language schools; • Special leave policies: 10 days for the death of a close person; 2 days for the death of a pet; 7 days for marriage; parental leave: 30 days for fathers and 6 months for mothers; • Employee referral program offering up to R$600 per referral who remains with us for more than 6 months.