Senior Billings and Collections Analyst

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October 19

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Docusign

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eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Prepare and analyze customer billing (high volume of invoices/NF’s weekly) • Understand withholding taxes applied to service companies (ISS, PIS, COFINS, CSLL, etc) • Reply to customer – analyze customer contracts, billings and other documents to time and adequately address customer queries • Generate and submit boletos to customers • Process customer payments (CNAB) and ensure all is properly recorded into the system • Follow-up on customers (pre and post due date) • Propose changes that will improve processes

🎯 Requirements

• 4+ years of relevant experience • Bachelor's degree in Accounting or equivalent • Experience using MS Excel • Intermediate to advanced English speaker • Preferred ERP knowledge – WK Radar experience • Experience working for SaaS companies with high volumes of invoices • Team spirit, hand-on attitude, logical thinking and willingness to develop

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities • Opportunity to work from a designated remote work location