Account Manager

🕒 August 6

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Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities • Proactively identify retention risks and address customer dissatisfaction • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and overcome objections • Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally by communicating and addressing feedback • Provide product training, demos, onboarding support, and best practices guidance • Achieve metrics related to retention, renewals, upsell, and engagement • Document client interactions accurately and timely in CRM systems • Build knowledge of products, construction-industry trends, and best practices • Report directly to the Director, Regional Sales

🎯 Requirements

• Bachelor's degree in a related field and/or equivalent education and work experience • 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools such as Word, Excel, and PowerPoint • Basic understanding of the construction industry or ability to learn quickly • Willingness to travel as needed for face-to-face account meetings • Legally authorized to work in the United States without now or future sponsorship • Background check required after a conditional job offer • Preferred: experience in a SaaS or customer-facing environment • Preferred: familiarity with CRM or order management systems

🏖️ Benefits

• Market competitive salary • Comprehensive benefits • Uncapped commissions plans or an annual discretionary performance bonus, for applicable roles • Remote, home-office based role • Reasonable accommodation or assistance completing the online application • Equal employment opportunity and commitment to a diverse workforce