Account Manager

🕒 May 4

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Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities • Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and effectively overcome objections • Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience • Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices • Achieve key performance metrics related to retention, renewals, upsell, and engagement • Maintain accurate and timely documentation of all client interactions within CRM systems • Continuously build knowledge of products, industry trends, and best practices

🎯 Requirements

• 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools (e.g., Word, Excel, PowerPoint) • Basic understanding of the construction industry or the ability to learn quickly

🏖️ Benefits

• Comprehensive benefits • Uncapped commissions plans or annual discretionary performance bonus