Manager, Partner Success

October 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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DoiT International

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SaaS • Cloud Services • Consulting

DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.

201 - 500 employees

Founded 2014

☁️ SaaS

📋 Description

• Operate as the primary point of contact for our channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success • Responsible for driving partner program metrics, including: Growth of partner customer accounts, providing advisory input on onboarding and DoiT Cloud Intelligence™ adoption • Management and escalation of support issues, driving resolution with high partner satisfaction • Controlled cost to serve, ensuring that partners are fully enabled and have the necessary resources and knowledge to self-serve where possible • Deliver “train the trainer” sessions on our DoiT Cloud Intelligence™ platform to partners • Act as “voice of the partner,” providing feedback to the relevant internal teams and stakeholders • Facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment • Leverage industry knowledge and best practices to build our Partner Success playbooks and processes • Collaborate with DoiT enablement to develop asynchronous partner training • Define, implement, track and report on partner program KPIs • Build out a Partner Success hiring strategy and headcount plan in alignment with existing partnerships and pipeline opportunities • Define job responsibilities, metrics, and qualifications for the Partner Success team • Hire, grow, and retain the team that will support our partner program • In collaboration with our GTM teams, define our messaging and approach to expanding our partner footprint • Participate in meetings with potential future partners, representing the delivery side of our partner program • Assist with DoiT Cloud Intelligence™ demos and evaluations in support of partner ecosystem growth

🎯 Requirements

• 5+ years of experience in partner success/leading partner programs in the SaaS space • Exceptional executive presence, with the ability to present to and influence executive-level stakeholders • Proven experience working cross-functionally with sales, product, marketing, customer success, and finance teams • Project and/or program management skills • Excellent communication skills (written and verbal) • Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion • An understanding of FinOps SaaS platforms and/or cloud technologies

🏖️ Benefits

• Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program