Senior Partner Success Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

DoiT International

WebsiteLinkedInAll Job Openings

SaaS • Cloud Services • Consulting

DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.

201 - 500 employees

Founded 2014

☁️ SaaS

📋 Description

• Develop and maintain strong partner relationships, working collaboratively to set and achieve mutual goals and objectives • Onboard DoiT channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success • As an expert on our FinOps platform DoiT Cloud Intelligence™, deliver “train the trainer” enablement sessions that allow our partners to also become experts. Ensure partners have the knowledge to onboarding new customers, connect cloud accounts, and leverage all available DoiT Cloud Intelligence™ features • Facilitate an ongoing partner sync cadence, including: building agendas and meeting materials, capturing meeting outcomes, and managing ongoing workstreams with our partners. Maintain partner context in DoiT tooling • Monitor partner engagement health metrics, including CSAT, customer onboarding, and product usage metrics • Act as “voice of the partner,” providing feedback to the relevant internal teams and stakeholders • Manage and escalate product and support issues, driving resolution with high partner satisfaction • In collaboration with the Manager, Partner Success and DoiT Customer Success leadership, facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment • Some travel to partner locations may be required

🎯 Requirements

• 5+ years of experience in a Customer Success Manager or Channel Partner Manager role in the SaaS space • Exceptional executive presence, with the ability to present to and influence executive-level stakeholders • Proven experience working cross-functionally with sales, product, marketing, customer success, and finance teams • Project and/or program management skills • Excellent communication skills (written and verbal) • Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion

🏖️ Benefits

• Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program