Customer Sales Advisor – Outbound

September 25

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Domestic & General

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Insurance • B2C

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

1001 - 5000 employees

Founded 1912

👥 B2C

💰 Private Equity Round on 2019-07

📋 Description

• Work as a remote outbound sales advisor in Domestic & General's virtual contact centre • Contact customers outbound to sell household electrical protection/insurance plans • Explain features and benefits of protection plans and recommend suitable products • Address customer questions and concerns and ensure right customer outcomes • Achieve sales performance targets while maintaining call quality and excellent customer service • Operate in a fast-paced, high-energy, target-based and FCA-regulated environment • Participate in onboarding and ongoing training including eLearning, facilitator-led sessions, role reality, call listening and call taking exercises • Collaborate with and be part of a supportive team that recognises and celebrates success

🎯 Requirements

• Must be located in mainland UK (applications only accepted from mainland UK) • Motivated by a sales environment and achieving customer sales outcomes in line with FCA requirements • Empathetic and active listening skills to understand customer needs • Resilient and adaptable in a high-pressure, target-driven environment • Curious with a growth mindset and willingness to learn about products and compliance updates • Clear communicator able to explain products transparently and avoid jargon • Able to work autonomously in a home-based/remote role • Willingness to complete online Virtual Assessment, Microsoft Teams interview and call listening exercises • Willingness to undergo referencing, credit and criminal record checks • Available to start on 20 October 2025 (start date specified)

🏖️ Benefits

• Starting salary of £24,500 per year • Average Bonus Earnings of £8,000 per annum (OTE) • Remote working / Work from home • Health Cash Plan • Instant discounts • Credit building tool • Salary Finance Loans • Electric vehicle leasing • Long service awards • Personal and Professional growth opportunities • Internal Mobility programmes and Leadership development programmes • IT equipment delivery and set up in readiness for day 1