Legal Case Manager

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March 24

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Donovan Digital Solutions

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We are an advertising agency that combines traditional advertising, digital and design to create innovative, outside the box campaigns that are in sync with today’s marketplace. We are dreamers. We are innovators and negotiators. We tell stories and solve problems and bring ideas to life. We aren’t too big. We aren’t too small. For our clients, we are just right!

2 - 10 employees

📋 Description

• Responsible for providing invaluable support to attorneys and their staff by overseeing case files, managing caseload requirements, and providing oversight of case billings, budgets, and timelines. • Must be able to communicate effectively and use available resources to promote health, quality, and cost-effective outcomes. • Open new client files by entering them into the case management app/software. • Communicate with clients to ensure timely and effective information sharing regarding upcoming appointments, deadlines, and other aspects of their cases. • When necessary, arrange transportation to get clients to and from medical treatments. • Must be empathetic and compassionate to relate to the injured person and understand all the difficulties they are experiencing. • Direct clients to your law firm counterparts to allow clients to follow up with legal claims status and communicate with insurance companies, medical providers, and the legal team. • Organization skills allowing for accurate follow-up and keeping clients to the prescribed schedule of appointments and treatments necessary for each case. • Manage medical requests and treatment plans. • General knowledge of policies with the ability to obtain policy limits. • Gather and confirm receipt of all required documents, forms, and authorizations. • Follow case direction requests of Client Case Manager Auditors and Law Firms. • Communicate with Client Case Manager Auditors on important issues and correct deficiencies identified during audits and file reviews. • Order medical records and other required records to process claims. • Obtain photographs of injuries and scenes, if applicable. • Track and create reports. • FOIA all necessary documents, videos, and other materials. • Adhere to all app/software written policies and procedures. • Meet and exceed Key Performance Indicators (KPIs). • Collaborate and cooperate with other staff members as requested. • Demonstrate a willingness to take on new tasks with a good attitude. • Attends company-wide meetings as scheduled.

🎯 Requirements

• English level C1 or above. • Deep knowledge and experience in navigating the many aspects of the healthcare and legal processes involved in personal injury. • Knowledge of medical records and legal documents with working knowledge of HIPAA practices. • Strong follow-up and organizational skills with precision in gathering, organizing, and filing documents. • Independent thinker who possesses the ability to follow instructions. • Ability to work effectively within a team-oriented work environment. • Excellent written and verbal communication. • Excellent interpersonal and customer service skills, with the ability to be personable during phone interactions with clients, attorneys, and experts. • Ability to follow instructions and give close attention to detail. • Ability to prioritize tasks and delegate when appropriate. • Strong personal focus on meeting or exceeding individual, department, and client goals. • Willingness to learn and become proficient in new software and technologies.

🏖️ Benefits

• FULL TRAINING IS PROVIDED AND PAID. • You are also responsible for any social security, taxes etc that your country laws require.