Operations Specialist - Remote Assistance

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April 10

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DoorDash

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eCommerce • Marketing • Transport

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

10,000+ employees

🛍️ eCommerce

🚗 Transport

📋 Description

• About the Team • DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! • About the Role • We’re looking for detail-oriented and proactive individuals to support our remote assistance operations. This role is based in Mexico City, Mexico, and involves working and speaking with U.S. teams. In this role, you’ll monitor and assist autonomous robots, troubleshoot issues, and provide real-time feedback to enhance system efficiency. You’ll work closely with shift leads, engineers, and team members to ensure smooth operations. • Shift: This role requires flexible availability, including nights, weekends, and holidays, with shifts ranging from 6 AM to 11 PM PST, Monday through Sunday. • What You’ll Do • Operate & Assist: Use remote assistance software to support autonomous robots navigating public roads. • Monitor & Report: Identify and document technical or operational issues, escalating them as needed. • Communicate & Collaborate: Work closely with shift leads and engineering teams to improve system performance. • Ensure Safety & Compliance: Follow strict safety protocols and U.S. road laws and handle public interactions professionally. • Adapt & Improve: Quickly adjust to software updates, new workflows, and process changes while providing constructive feedback.

🎯 Requirements

• Required Qualifications • Education: High School Diploma, GED, or local equivalent. • Driver's License: Valid driver's license • Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation. • Technical Skills: • Computer proficiency, including navigating applications and web-based tools. • Comfortable working on a computer for extended hours. • Familiarity with Google Suite (Sheets, Docs, Slides, Forms, Calendar). • Problem-Solving & Critical Thinking: • Strong attention to detail in identifying and documenting inefficiencies. • Ability to make quick decisions in fast-paced situations. • Safety & Public Interaction: • Ability to remain calm and professional in high-pressure situations. • Commitment to safety protocols and professional handling of public interactions. • Work Environment: • Flexibility to work varied shifts, including nights, weekends, and holidays. • Ability to thrive in a fast-paced, ever-evolving environment.