Senior Manager, Customer Experience

🕒 June 2

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $143.4k - $210.9k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities • Drive the strategy for C&R resolutions • Own key business results and present outcomes to leadership, while empowering your team to grow in their careers • Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution • Break down ambiguous problems, identify root causes, and implement scalable solutions • Partner with cross-functional teams (e.g., Product, Engineering, Analytics, Operations) to drive alignment and results • Use data and insights to identify opportunities, inform decisions, and optimize performance • Communicate effectively with senior leadership, influencing decisions and driving alignment • Build and develop a high-performing team, coaching individuals to grow into next-level roles • Foster an engaging, accountable, and collaborative team environment

🎯 Requirements

• 8+ years of experience in strategy, management consulting, product, or a related field • proven track record of leading cross-functional initiatives and delivering results • strong problem solver who can break down complex, ambiguous challenges and drive solutions • highly analytical and comfortable using data to inform decisions (e.g., SQL, Excel, or similar tools) • experience managing and developing teams of two or more people, including coaching and building leadership bench • strong interpersonal and relationship-building skills, with the ability to influence across all levels • bias for action, are adaptable, and can pivot quickly as new information emerges • customer-focused and consistently optimize for the best overall business and user outcomes

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • wellness benefits • commuter benefits match • paid time off • paid sick leave in compliance with applicable laws • medical benefits • dental benefits • vision benefits • 11 paid holidays • disability insurance • basic life insurance • family-forming assistance • mental health program