DoraHacks
Technology • B2B • B2C
DoraHacks is a platform that organizes hackathons and provides grants and bounties for innovative projects. It supports builders and developers to work on creative ideas and solutions, often using cutting-edge technology. DoraHacks is known for fostering a community spirit among participants and encouraging collaborative problem-solving.
11 - 50 employees
Founded 2014
🤝 B2B
👥 B2C
💰 $5M Series B on 2022-08
Ecosystem Success Manager, CSM
September 17
DoraHacks
Technology • B2B • B2C
DoraHacks is a platform that organizes hackathons and provides grants and bounties for innovative projects. It supports builders and developers to work on creative ideas and solutions, often using cutting-edge technology. DoraHacks is known for fostering a community spirit among participants and encouraging collaborative problem-solving.
11 - 50 employees
Founded 2014
🤝 B2B
👥 B2C
💰 $5M Series B on 2022-08
📋 Description
• Lead organizations through seamless onboarding to DoraHacks and BUIDL AI products • Design and execute the Ideal Customer Journey to ensure client outcomes • Proactively engage customers to deepen their use of DoraHacks’ hackathon, funding and governance infrastructure • Understand customer goals, map pain points and align DoraHacks’ products to solve real challenges • Capture insights directly from customers and deliver structured feedback to sales, product and leadership • Partner with the sales team on renewals/expansions and with the product team on roadmap alignment • Monitor usage, adoption, retention and satisfaction metrics—hitting customer success KPIs consistently
🎯 Requirements
• 3+ years of experience in SaaS / AI / enterprise software Customer Success, Account Management or Client Services • Strong track record of onboarding and guiding customers through the adoption journey • Excellent communication and relationship-building skills with both technical and non-technical stakeholders • Organised, data-driven and comfortable working toward defined KPIs • Ability to translate customer feedback into actionable insights for product and sales • (Nice to Have) Experience with Web3, DAO tooling or open-source developer communities • (Nice to Have) Familiarity with CRM and Customer Success platforms • (Nice to Have) Background in scaling customer success processes at high-growth companies
🏖️ Benefits
• Competitive base salary + performance incentives tied to customer outcomes • A high-impact role shaping how organizations succeed with DoraHacks and BUIDL AI products • The opportunity to work with leading technology companies, ecosystems and innovation programs worldwide • Remote-friendly, globally distributed team with flexible working hours • Career growth in a dynamic and intensive environment
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