Deliverability Consultant

November 20

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Dotdigital

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SaaS • Marketing

Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.

201 - 500 employees

Founded 1999

☁️ SaaS

📋 Description

• Provide strategic help to our customers and internal stakeholders • Assist with Dotdigital’s anti-abuse efforts • Complete operational tasks such as building ramp ups, handling inbound customer support requests (via Zendesk) and handling compliance • Respond timely to all inbound requests and keep customers updated accordingly • Provide consulting to customers who are experiencing deliverability challenges • Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager • Assist the global sales organization with RFPs and other needs during the sales process • Champion Messaging Operations through internal advocacy, demonstrating and communicating the value of email deliverability expertise within the EMEA region and wider business • Represent Dotdigital at industry events and in community forums, creating new industry relationships and building on the reputation of our Messaging Operations team • In collaboration with the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of written documentation • Stay current with applicable industry trends and best practices • Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used

🎯 Requirements

• 1-2+ years of experience in email deliverability; either at an ESP or using an ESP brand-side is preferred but not required • Detailed knowledge of factors affecting email deliverability • Able to troubleshoot technical issues affecting email delivery and deliverability • Knowledge of the Microsoft office suite; particularly Excel • Proven customer facing experience with strong communication skills • Able to interpret customer problems, independently research using available resources, and apply practical solutions • Manage client expectations appropriately and communicate progress back effectively • Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency • Willing to work with customers in multiple time zones and be flexible with the working schedule. • Understand the importance of documentation; both using it and writing it • A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us • A team player committed to adapting priorities for the success for the whole team

🏖️ Benefits

• Parental leave • Medical benefits • Paid sick leave • Dotdigital day • Share reward • Wellbeing reward • Wellbeing Days • Loyalty reward • DEI commitment