Customer Success Scientist

Job not on LinkedIn

🕒 4 days ago

🏄 California – Remote

🏄 California – Remote

💵 $119.5k - $161.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Dotmatics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

📋 Description

• Work with customers, sales, marketing, product, and engineering teams to ensure the ultimate success of the customer • Partner with the sales team to provide pre-sales support, such as performing product demos and holding detailed scientific discussions • Independently provide post-sale support and training as the technical expert • Support marketing activities such as conference participation, webinars, application notes, training materials • Interface with the product and engineering teams to maximize the shape and pace of development • Ensure appropriate processes and tools are used to guarantee customer success • Act as a customer advocate

🎯 Requirements

• Advanced degree (Ph.D. or equivalent experience) in biochemistry, biophysics, analytical chemistry, computational biology, or a related field • At least 7 years of experience working in biotech/biopharma, life sciences, research, or similar industries • Deep knowledge of mass spectrometry, chromatography, and software applications for large molecule protein and/or oligonucleotide characterization • Hands-on experience with protein and/or oligonucleotide mass spectrometry data analysis • Experience with LC-MS/MS and LC-MS workflow design and troubleshooting • Understanding of the biopharmaceutical industry and the need for handling analytical data for biotherapeutic development and production • Ability to quickly learn software inside and out • Advanced communication skills acting as a cross-functional SME • Ability to identify upsell/expansion opportunities • Creating and delivering scientific/technical content • Managing multiple accounts/projects simultaneously with competing priorities • Project management skills around coordinating multi-stakeholder rollouts • Data-driven mindset — using customer usage/success metrics to identify risk or opportunity

🏖️ Benefits

• Medical, Dental, Vision, Insurance • Health Spending Accounts • Wellness Benefits (Mental Health Apps and Fitness Perks) • Company-paid Life and Disability Insurance • 401k Retirement Plan (with 4% company match; immediate vesting) • Flexible Time off Plan (for US exempt employees)