Implementation Specialist

Job not on LinkedIn

November 25

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Double

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B2B • SaaS • Productivity

Double is a service that pairs customers with vetted, experienced remote executive assistants (EAs) augmented by an AI co-pilot to handle administrative and project work. The company screens the top 0. 7% of applicants, matches clients with a dedicated assistant in their time zone, and provides an app and AI tools that boost efficiency, proactive communication, and time reporting. Double serves founders, teams, freelancers, and individuals seeking flexible, scalable, secure support without the cost and overhead of hiring full-time staff.

51 - 200 employees

Founded 2018

🤝 B2B

☁️ SaaS

⚡ Productivity

📋 Description

• Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly • Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard • Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double • Maintain a high renewal rate after initial three month implementation period (80-85%) • Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner • Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary • Document best practices and help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed • Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

🎯 Requirements

• 2-3 years of experience in a customer-facing role at an early-stage SaaS startup • Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication • Keen attention to detail, thoughtfulness, and a customer-centric mindset • Knack and passion for process improvement, documentation, and increasing operational efficiencies • Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce • Accounting/finance experience is preferred; interest in learning the space is required

🏖️ Benefits

• Competitive pay and equity • Unlimited PTO • Health, dental, and vision insurance