Senior Specialist, Retail F&D Operations, Master Data

🔥 21 hours ago

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Athletic Greens

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🧘 Wellness

Wellness • Health

Athletic Greens is a nutritional supplement company that produces AG1, a daily supplement aimed to support physical and mental health. AG1 combines over 70 ingredients into a convenient drink with the promise of delivering daily nutrition and replacing multiple individual supplements. It is formulated with multivitamins, multiminerals, gut-friendly bacteria, antioxidants, and whole-food-sourced nutrients, designed to aid digestion, enhance energy, support immune defense, and improve mood and mental focus. With a commitment to quality and research, the company ensures their product is safe, effective, and held to high standards, being certified by the Cologne List®. Founded in 2010, they continue to improve their formula based on scientific research and customer feedback. AG1 boasts numerous positive reviews for its taste and convenience in integrating foundational nutrition into daily routines.

📋 Description

• Serve as the day-to-day operational point of contact supporting retail partners including Costco, Target, Ulta, and other national accounts. • Coordinate cross-functional resolution of retailer operational issues related to fulfillment, routing, inventory, shipping compliance, and order execution. • Support retailer onboarding and ongoing operational maintenance across retailer portals and systems. • Review and validate incoming retailer purchase orders for accuracy, including quantities, pricing, ship-to locations, dates, item setup, and fulfillment requirements. • Identify and proactively resolve PO discrepancies prior to fulfillment execution to prevent delays, deductions, or chargebacks. • Partner with Supply Planning, Logistics, and Inventory teams to support successful order fulfillment. • Monitor and support EDI transaction flow between retailers, SPS Commerce, NetSuite, and internal systems. • Troubleshoot failed or inaccurate EDI transactions including PO acknowledgements, ASNs, invoices, and fulfillment updates. • Partner with external vendors and internal technical teams to ensure accurate system connectivity and data transmission. • Validate inventory availability and MOQ requirements against retailer demand and fulfillment timelines. • Coordinate with Supply Planning and 3PL partners to support accurate and timely order fulfillment. • Escalate potential inventory constraints, allocation risks, or fulfillment disruptions to appropriate stakeholders. • Help ensure retailer operational compliance including routing, labeling, palletization, shipping windows, and fulfillment requirements. • Support investigation and root cause analysis of retailer deductions, shortages, or fulfillment discrepancies. • Partner closely with the Supply Chain Operations team to maintain accurate and up-to-date item master data across NetSuite, SPS Commerce, retailer portals, and related operational systems on an ongoing basis. • Ensure SKU setup accuracy including UPCs, dimensions, pack configurations, case packs, pallet configurations, pricing attributes, and retailer-specific requirements are met post-launch and maintains accuracy. • Manage synchronization of product and operational data across AG1’s fulfillment and retail systems ecosystem. • Partner cross-functionally with the Supply Chain Operations team to ensure consistency of item attributes and operational data between internal and external systems. • Develop and maintain SOPs, operational workflows, and retailer-specific process documentation. • Identify opportunities to improve operational efficiency, reduce manual work, and strengthen data accuracy across retail operations. • Support operational reporting related to retailer fulfillment performance, PO accuracy, inventory exceptions, and EDI transaction health. • Assist with root cause analysis and continuous improvement initiatives across retail operations workflows.

🎯 Requirements

• 3-5 years of experience in Retail Operations, Supply Chain Operations, Fulfillment & Distribution, Order Management, or Master Data Management. • Experience supporting national retail accounts within a CPG, wellness, supplement, or consumer goods environment strongly preferred. • Hands-on experience working within ERP and EDI environments, preferably NetSuite and SPS Commerce. • Strong understanding of retailer operational workflows including EDI transactions, PO management, ASN processing, routing compliance, and fulfillment coordination. • Experience managing operational and item master data across multiple systems. • Exceptional attention to detail with a strong focus on operational accuracy and process execution. • Ability to manage multiple priorities and resolve operational issues in a fast-paced environment. • Strong analytical and problem-solving capabilities with a proactive, ownership-driven mindset. • Strong cross-functional communication skills with the ability to coordinate effectively across retailers, 3PLs, Supply Chain, Logistics, Finance, and Sales teams. • Ability to communicate operational issues clearly and drive timely resolution across stakeholders. • Experience with retailer portals and operational requirements for major retailers such as Costco, Target, Ulta, Walmart, or Amazon. • Familiarity with inventory planning concepts, MOQ management, and fulfillment operations. • Experience with process improvement methodologies or operational documentation preferred.

🏖️ Benefits

• Competitive compensation and performance-based incentive plans. • A 100% remote working environment (excluding Laboratory positions). • A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. • A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. • A high-growth, dynamic environment with opportunities for your direct impact to be felt. • Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence). • In-person team meetups for optimal collaboration, team building and accelerating productivity. • A work environment and culture that is based on high performance, productivity and continuous improvement. • The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. • Access to AG1 products and branded swag. • Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. • All other benefits and insurances as required by law, based on your specific country of residence.