SaaS Engineer, Productivity and Collaboration

September 5

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Dropbox

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Cloud Storage • Enterprise • Productivity

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

📋 Description

• Manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. • Administer SaaS platforms: user management, security, permissions, workflows, integrations. • Proactively evaluate new SaaS features and run pilots/adoption programs. • Measure and report on adoption and usage trends across collaboration platforms. • Identify opportunities to leverage AI, automation, and integrations for smarter collaboration. • Troubleshoot and resolve SaaS-related incidents, documenting best practices. • Deliver documentation, training, and communication to drive user enablement. • Ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

🎯 Requirements

• 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred). • Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda). • Familiarity with SaaS APIs, integrations, and CI/CD pipelines. • Strong analytical skills for usage data, adoption metrics, and feature impact. • Excellent troubleshooting, problem-solving, and cross-functional communication skills. • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders. • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides. • Certifications in Google Workspace or Slack administration (preferred). • Experience with SaaS adoption programs and driving user engagement (preferred). • Familiarity with AI/ML-powered SaaS features (preferred). • Background in SaaS spend optimization and vendor management (preferred).