Strategy and Operations Manager

4 days ago

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D-Wave

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Artificial Intelligence • Hardware • Quantum Research

D-Wave is a practical quantum computing company that provides cutting-edge solutions for businesses and researchers to solve complex optimization problems. Its products include a quantum cloud service, quantum computers, and a suite of tools designed for rapid quantum development. D-Wave's systems are built specifically for commercial use, enabling organizations across various industries to enhance efficiency, reduce costs, and innovate using quantum technology.

51 - 200 employees

Founded 1999

🤖 Artificial Intelligence

🔧 Hardware

📋 Description

• Own Customer Solutions Systems & Infrastructure • Lead the evaluation, selection, and rollout of D-Wave’s next-generation Professional Services Automation (PSA) platform. • Maintain and evolve key operational systems, integrating data across Salesforce, NetSuite, and project management tools to provide unified visibility into team performance and customer engagement. • Design, maintain, and continuously refine dashboards and analytics that provide actionable insights into project delivery, customer adoption, renewal readiness, and operational efficiency. • Develop, document, and optimize global processes across Professional Services delivery, TAM engagement, enablement tracking, and customer success handoffs. • Support Customer Solutions leadership in preparing and delivering business reviews, QBRs, and operational performance updates. • Lead continuous improvement initiatives to optimize resource allocation, process design, and system effectiveness across the global Customer Solutions team.

🎯 Requirements

• 10+ years in Customer Solutions, Professional Services, TAM, or Revenue Operations within a SaaS or technology company. • Hands-on expertise with Salesforce, Certinia, and project management tools. • Strong analytical skills with a track record of building dashboards, uncovering insights, and driving action. • Proven experience in process design, automation, and systems integration across customer-facing functions. • Excellent communicator and collaborator across technical and business teams. • Highly organized self-starter with a bias for action and comfort in fast-paced, global environments. • Skilled at balancing strategic vision with hands-on execution. • Bachelor’s degree in Business, Operations, Data Analytics, Engineering, or related field. • Demonstrated impact on operational efficiency, customer delivery success, and scalability.

🏖️ Benefits

• Competitive pay • Company ownership • Meaningful benefits