Application Integration Analyst

🕒 July 10

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🏥 Healthcare

🤖 Artificial Intelligence

Biotechnology • Healthcare • Artificial Intelligence

GeneDx is a biotechnology company dedicated to providing personalized and targeted medical care through genetic diagnosis. Leveraging one of the largest datasets for rare diseases, GeneDx offers advanced testing such as whole genome and exome sequencing. Their diagnostic solutions translate complex genomic information into actionable insights, facilitating personalized health plans, enhancing drug discovery, and improving the efficiency of healthcare systems.

📋 Description

• Serve as a primary support resource for Point-to-Point integrations and interoperability solutions. • Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts. • Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities. • Coordinate troubleshooting efforts across Product, Engineering, Operations, vendors, and customer technical teams. • Participate in shared support rotations across the EHR Integration & Optimization team. • Manage and coordinate integration lifecycle activities for Point-to-Point interoperability solutions. • Support onboarding and implementation activities for new interoperability partners and solutions. • Facilitate workflow discovery, requirements gathering, integration planning, and stakeholder discussions. • Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations. • Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts. • Create and maintain integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records. • Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations. • Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies. • Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution. • Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio.

🎯 Requirements

• 3+ years of experience supporting healthcare technology, healthcare IT, interoperability solutions, laboratory systems, EHR platforms, or related healthcare applications. • Experience working directly with customers, vendors, and external stakeholders. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent written and verbal communication skills. • Strong organizational, documentation, and follow-up skills. • Experience utilizing ticketing, project management, and support management systems. • Ability to manage multiple priorities in a fast-paced environment. • Ability to effectively collaborate across technical and non-technical teams. • Strong customer service mindset with a focus on issue ownership and resolution.

🏖️ Benefits

• Competitive compensation and benefits that reflect local market practices. • Opportunities for professional development.