Squad Manager

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March 25

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Dynatrace

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SaaS • Cybersecurity • Artificial Intelligence

Dynatrace is a leading provider of unified observability and security solutions that simplify cloud complexity. Its platform is powered by causal AI, offering end-to-end infrastructure and application observability, digital experience monitoring, log analytics, application security, and threat protection. Dynatrace provides full-stack monitoring for cloud-native and enterprise environments, allowing businesses to innovate faster and deliver better software with higher quality. Trusted by thousands of global brands, Dynatrace's solutions help drive intelligent cloud ecosystem automations and make better business decisions in real-time. The company has received recognition as a leader in the Gartner Magic Quadrant for Observability Platforms.

1001 - 5000 employees

Founded 2005

☁️ SaaS

🔒 Cybersecurity

🤖 Artificial Intelligence

💰 $4M Venture Round on 2011-01

📋 Description

• As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills) and the management of the members of your team. • You will also have direct ownership of the accounts under your team, specifically around growth and value provided to the client. • Each squad will consist of 8-10 direct reports, managing 20-30 accounts for an annual revenue of 8-10 million USD. • Responsibilities include: Acting as a mentor and growing the more junior members on your squad. • Conducting 1:1 meetings each month for all members of your team. • Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts. • Conducting reviews of all squad members 1-2 times per year. • Understanding the status and health of accounts on your team, with a focus on the top 15 (largest ACV) and those that renew within the fiscal year. • Holding weekly account reviews for your team pairs and providing updates and escalations of account issues. • Attending meetings with internal teams to track and drive client maturity and strengthen relationships. • Assisting in onboarding new hires to your team and with the shadowing program. • Supporting new hire “Analyst” training, mock deliverables and customer facing deliverables (~6 hours per month). • Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start. • In partnership with your manager, helping with capacity planning for your squad. • Working collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and training. • Assigning the appropriate resources on your team to assist with POC’s. • Reporting on key metrics including value, growth/consumption, customer maturity, etc.

🎯 Requirements

• Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required. • Minimum of 2 years of direct experience leading teams and driving cross functional collaboration. • Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail. • Has strong conceptualization and communication skills. • Demonstrated ability to bring business and technical people together around clear product concepts. • Proven ability to work under pressure; ability to handle multiple conflicting priorities. • Recognizes and understands both personal and team dynamics and relationships. • Is empathetic to stakeholder concerns; invested in the success of the team and effectively influences and persuades. • Strong verbal and written communication skills.