Customer Success Manager

🕒 August 6

🏄 California, Colorado, +18 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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EasyLlama - HR & Compliance Training For Modern Teams

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

EasyLlama is a company specializing in compliance training solutions for businesses. Their platform offers a wide range of courses aimed at improving workplace culture, safety, and compliance with various regulations. These include areas such as harassment prevention, diversity and inclusion, workplace safety, data privacy, and cybersecurity. EasyLlama provides tailored training solutions for different industries like healthcare, technology, retail, manufacturing, and more. The platform is designed to be user-friendly, allowing employees to engage with the training at their convenience and enabling employers to assign, track, and monitor employee progress efficiently.

📋 Description

• Own a portfolio of customer accounts as the primary point of contact throughout the customer lifecycle • Manage the renewal process end-to-end, forecast accurately, and drive on-time renewals • Identify and drive upgrade and expansion opportunities • Develop and execute success plans aligned with customer goals and product adoption • Drive product adoption through proactive outreach, training, and strategic guidance • Monitor account health and proactively address churn risk • Build trusted relationships with key stakeholders and champions • Partner with Support, Onboarding, and Product for a seamless customer experience • Maintain clean, accurate CRM data for forecasting and reporting

🎯 Requirements

• 4–6 years in Customer Success, Account Management, or another customer-facing role • Strong written and verbal communication skills • Proactive mindset with ability to develop fresh strategies • Comfortable managing renewals, upsells, and forecasting processes • Consultative approach to connecting customer goals with product value • Highly organized with strong attention to detail • Resourceful and proactive problem-solving approach • Familiarity with HubSpot (nice to have) • Experience building CS playbooks, templates, or processes (nice to have) • Experience working in a SaaS environment (nice to have) • Authorized to work in the United States

🏖️ Benefits

• Flexible, fully remote environment • Competitive employer-sponsored health insurance • 401(k) + company matching • Professional development reimbursements • Quarterly remote work stipend • Annual wellness stipend • PTO • Monthly team events to nurture connection