Risk & Fraud Lead

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Easyship

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eCommerce • Enterprise • Transport

Easyship is a powerful shipping software platform designed for eCommerce businesses, providing them with discounted shipping rates, multi-carrier comparisons, and automation features to enhance efficiency. It offers solutions tailored for small businesses, high-volume brands, enterprise clients, and crowdfunding projects. Easyship's platform enables users to access discounted rates from over 550 international and domestic courier services. The software further simplifies the shipping process with features like tax and duty calculations, a global fulfillment network, and branded tracking. Easyship stands out by allowing businesses to integrate their stores effortlessly with numerous eCommerce platforms and offering various shipping tools to streamline operations and improve customer satisfaction.

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

🚗 Transport

📋 Description

• Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2, enterprise login), authorization (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB. • Own subscription management, including tiering, entitlements, usage limits, features access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy. • Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers. • Define and prioritize initiatives to balance user experience, conversion, fraud risk, and compliance needs. • Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Gray labelling) to reduce friction while ensuring strong protection against fraud and abuse. • Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA). • Prioritize using ROI frameworks; balance conversion, fraud loss, and operational cost to maximize business impact, being responsible for the entire P&L (profit and loss) of the Frauds and Security team. • Lead delivery from discovery → release → post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets. • Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows. • Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and experiments.

🎯 Requirements

• 4+ years in Fraud and Risk with hands-on ownership of fraud prevention for transactional or high-volume products. • Strong grasp of fraud fundamentals: account takeovers, synthetic/friendly fraud, triangulation, chargebacks and disputes, device/behavioural signals, rules, ML models, and evidence workflows. • Deep understanding of authentication & authorization fundamentals: MFA, SSO, OAuth2, enterprise identity integrations, role-based access control. • Data-first operator comfortable with funnels, experimentation, KPIs, and trade-off modelling (conversion vs fraud loss vs ops cost). • Proven prioritization and crisp problem framing; able to influence across distributed global teams. • Excellent written and verbal communication; highly organised, resourceful, entrepreneurial. • Any experience in the following is a plus: PCI compliance, KYC/KYB workflows.

🏖️ Benefits

• Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. • Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees. • Generous Vacation Policy: We think time off is essential… and we encourage it! • Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed! • Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’ • 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! • Professional Development: We’re here to help you hit your career goals to help get you where you want to be.