eBay
eCommerce • B2C • Marketplace
eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.
10,000+ employees
Founded 1995
🛍️ eCommerce
👥 B2C
🏪 Marketplace
💰 Post-IPO Debt on 2022-11
Manager, GC Service Delivery
Job not on LinkedIn
November 25
🗣️🇨🇳 Chinese Required
eBay
eCommerce • B2C • Marketplace
eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.
10,000+ employees
Founded 1995
🛍️ eCommerce
👥 B2C
🏪 Marketplace
💰 Post-IPO Debt on 2022-11
📋 Description
• Lead a Customer Experience organization responsible for customers and employees in Greater China. • Responsible for listening to customer needs, synthesizing, and developing a strategy for improved business performance. • Manage product, policy, or process changes for customer and team readiness. • Improve Customer Satisfaction Scores through frontline teammate development, process improvement, and tool development. • Partner with Business Units to implement improvements for customers. • Passion for the training and development of each employee. • Improve overall employee satisfaction scores and reduce attrition rates. • Develop direct reports to thrive in their roles. • Inspire and motivate peers globally while leading change.
🎯 Requirements
• 5 years + operational leadership experience in a customer service or e-commerce industry. • Bachelor degree and above. • Proficient in both English and Mandarin including reading and writing. • Rich experience in global and cross-functional organizations • Excellent customer centric service philosophy and understanding of the challenges in providing a world class customer experience while controlling costs in a growth environment. • A successful track record in achieving and exceeding customer service goals in a high growth business • Process/operational improvement background (Six Sigma/Lean certifications) in transaction business is desired.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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