Quality Assurance Manager

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🕒 July 28

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Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA) is a full service Third Party Administrator (TPA) that specializes in the customization, marketing, and operation of self-funded employee benefit plans. With over 30 years of experience and a team of over 195 employees, CBG provides a wide array of products and services including self-funded medical and dental plans, Flexible Spending Accounts, Health Reimbursement Arrangements, and COBRA management. CBG aims to assist employers in building custom benefit plans while managing costs and ensuring compliance with regulations.

📋 Description

• Prepare comprehensive quality documentation and reporting by collecting, analyzing, and summarizing data and trends related to: External audits, claims prepayment and post-payment audits, MTM (Member Touchpoint Measurements) audits, LDLA (Licensee Desk Level Audits), and LOS (Local Operation Scorecard) Audits. • Serve as the liaison for MTM and LDLA with the Association on behalf of both BBA and CBA. • Maintain and enhance product and service quality by conducting product, company, system, and compliance audits. • Monitor and assess quality testing, identifying areas of improvement to ensure testing accuracy and reliability. • Oversee the QA team's responsibilities in Plan Testing and RX Testing, ensuring that newly implemented plans meet quality standards to prevent future errors. • Lead, mentor, and manage the Quality Assurance team, including Training new team members on quality procedures, defining departmental structure and roles, and ensuring adherence to internal and external quality standards. • Collaborate cross-functionally with other departments to: Identify quality-related gaps, share insights on trending issues, and provide education and recommendations for process improvement.

🎯 Requirements

• 5+ years of experience in quality assurance and claims, with at least 1 year in a leadership role. • Strong understanding of healthcare administration, claims processing, and audit procedures. • Proven experience with MTM and LDLA processes is highly desirable. • Excellent analytical, organizational, and problem-solving skills. • Effective communication skills, both written and verbal. • Proficiency in quality management systems and audit tools.