Customer Success Analyst – Bids

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Effecti | Tecnologia para Licitantes

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B2B • eCommerce • SaaS

Effecti is a comprehensive automation platform designed for businesses participating in government bidding processes. It streamlines the entire bidding workflow, enabling users to discover new opportunities, submit proposals quickly and securely, and monitor ongoing bids in real-time. With a focus on improving productivity and reducing errors, Effecti helps companies handle multiple bids simultaneously while providing strategic insights into the bidding landscape.

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Build a friendly and professional relationship with clients; • Align expectations with clients in your portfolio, identify opportunities and demonstrate results (QBR); • Identify and create business and expansion opportunities; • Responsible for the strategy and client service aimed at achieving a high NPS (and related follow-ups). Therefore, maintain excellent service and continuously improve your knowledge during client interactions to maximize customer value; • Develop strategic initiatives to drive engagement for the client portfolio under your responsibility; • Build a strong relationship with each client and work to maintain healthy contracts, opening possibilities for expansion; • Monitor, address, and reverse churn; • Retain customers through friendly and productive relationships;

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Law, Public Administration, or related fields; • Strong logical reasoning and aptitude for analyzing data/information; • Organized to ensure quality in deliverables; • Experience in customer service within Customer Success; • Professional demeanor to build credibility with diverse client profiles; • Resilience to handle pressure, client pushback, and multiple demands; • Strong communication skills to be clear and assertive; • Experience and solid knowledge of bidding/procurement processes;

🏖️ Benefits

• Meal Allowance: R$ 770.00 on Flash card; • Home Office Allowance: R$ 230.00 on Flash card; • Health Insurance: Company covers 100% of the monthly premium; • Dental Plan: Company covers 100% of the monthly premium; • Emotional well-being program (mental health support); • Pharmacy discounts; • Life Insurance; • OpenEnglish partnership; • Coworking access at the Woba network (Brazil, Argentina, Mexico, Portugal); • Birthday day off; • Gaming chair; • Career development plan;