Logistics Customer Service Representative

Job not on LinkedIn

November 6

Apply Now

Receive Emails with Similar Jobs

eFlexervices

WebsiteLinkedInAll Job Openings

SaaS

eFlexervices is a web-based service platform; the only available text is a website message indicating the site (Geteflex) requires JavaScript to function, so the company appears to operate an online application or portal. There is insufficient public detail to determine the product focus, target customers, or industry verticals beyond being a web application. eFlexervices likely provides software delivered via the web (SaaS), but further specifics are unavailable from the provided snippet.

51 - 200 employees

Founded 2001

☁️ SaaS

📋 Description

• Order Management & Customer Support • Maintain a positive, professional, and empathetic attitude toward customers at all times. • Respond promptly to customer inquiries and requests through phone, email, or other channels. • Accurately process customer orders, ensuring correct routing, labeling, documentation (BOLs, invoices), and billing. • Communicate clearly with customers and internal departments to ensure order accuracy and on-time completion. • Track and follow up on orders, shipments, and delivery confirmations. • Handle and resolve customer complaints effectively, escalating as needed to management. • Maintain organized records of customer interactions, feedback, and service issues. • Provide feedback to management on process improvements and recurring customer concerns. • Verify and coordinate customer inventory status with warehouse staff. • Perform and assist with adjustments as needed based on supervisor approval. • Audit and monitor key inventory and service processes to ensure accuracy. • Maintain reports related to shipping, receiving, billing, and service performance. • Prepare and review billing files for accuracy and completeness. • Generate and distribute shipping and receiving reports in Excel. • Maintain up-to-date records for order processing, receipts, and billing activities. • Collaborate closely with warehouse operations, transportation, and management teams to ensure smooth workflow and customer satisfaction. • Support ad-hoc tasks as assigned to meet customer or operational needs.

🎯 Requirements

• Minimum 2 years of experience in customer service, preferably within logistics, warehousing, or 3PL environments. • Strong communication and problem-solving skills. • High attention to detail and strong organizational abilities. • Proficient in Microsoft Excel and other MS Office applications. • Ability to multitask and prioritize in a fast-paced environment. • Familiarity with warehouse management systems (WMS) or order management systems is preferred. • Demonstrated ability to work collaboratively with operations and customer-facing teams. • Must be available to work and communicate effectively during U.S. Pacific Standard Time (PST) business hours.

🏖️ Benefits

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. • Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. • Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. • Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance. • Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.