Futuremedia
Media • SaaS • Marketing
FutureMedia is a dynamic company comprised of specialists in technology, marketing, and project management, united by a passion for creativity and diversity. The company excels in transforming ideas into thriving online projects, offering a wide array of services including content writing, back-end development, business intelligence, SEO, finance, human resources, front-end development, system administration, project management, quality assurance, user experience design, social media management, and search engine marketing (SEM). Based in Sofia, Bulgaria, FutureMedia is dedicated to providing the best digital experiences, helping businesses leverage the digital world to achieve success.
51 - 200 employees
📱 Media
☁️ SaaS
Payments Manager
Job not on LinkedIn
October 23
Futuremedia
Media • SaaS • Marketing
FutureMedia is a dynamic company comprised of specialists in technology, marketing, and project management, united by a passion for creativity and diversity. The company excels in transforming ideas into thriving online projects, offering a wide array of services including content writing, back-end development, business intelligence, SEO, finance, human resources, front-end development, system administration, project management, quality assurance, user experience design, social media management, and search engine marketing (SEM). Based in Sofia, Bulgaria, FutureMedia is dedicated to providing the best digital experiences, helping businesses leverage the digital world to achieve success.
51 - 200 employees
📱 Media
☁️ SaaS
📋 Description
• Support the implementation of a cohesive payments strategy designed to improve conversion, retention, and billing performance. • Manage recurring billing operations, including renewal logic, cascading retries, dunning flows, and charge orchestration. • Monitor chargeback ratios and dispute trends; operate fraud prevention tools to minimize risk exposure and maximize recovery success. • Track authorisation and recovery rates across processors, user cohorts, and regions. • Act as the primary point of contact for day-to-day processor interactions; manage escalations and coordinate improvements. • Work closely with legal, compliance, and product teams to ensure all payment flows meet standards. • Maintain dashboards and reports on key billing KPIs; proactively identify issues and drive continuous improvement. • Collaborate with analysts and fraud operations specialists to execute initiatives and support the Head of Payments in achieving goals.
🎯 Requirements
• 3–5 years of experience in payments, billing operations, or recurring revenue environments (digital subscriptions and trial-based funnels are a must). • Strong working knowledge of Stripe, PayPal, and other major processors; familiarity with multiple MIDs and routing logic is essential. • Hands-on experience with fraud and chargeback tools (Verifi, Ethoca, Sift, Kount, Stripe Radar, etc.). • Solid understanding of recurring billing mechanics, including renewals, retries, and dunning workflows. • Awareness of payment compliance frameworks (Visa/Mastercard rules, PCI-DSS, FTC continuity, PSD2/SCA). • Data-driven mindset with the ability to interpret metrics such as authorization rates, dispute ratios, recovery rates, and LTV impact. • Proficiency with data visualisation tools like Looker, Tableau, or similar platforms. • Excellent communication and problem-solving skills, with the ability to thrive in a fast-paced, high-impact environment.
🏖️ Benefits
• 22 days of paid annual leave per year • Bank holidays as per the country you live in • Work on high-profile, global, modern tech digital products generating millions of visitors monthly • Flexible working hours (within the working hours of 7AM and 6PM to cover dailies and weeklies) • Work from home • Stable, no stress, drama-free working environment • Company-sponsored up-skilling.
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