Helpdesk Manager - Travel System Tech Support

Job not on LinkedIn

August 19

Apply Now

Receive Emails with Similar Jobs

Egis

WebsiteLinkedInAll Job Openings

Construction • Consulting • Sustainability

Egis is a leading global architecture, consulting, construction engineering, and operating firm. They collaborate with clients to build a more balanced, sustainable, and resilient world by focusing on transport, infrastructure, and the built environment. With a strong emphasis on sustainability and digital transformation, Egis provides services across the entire project lifecycle, from idea to operation, in over 100 countries worldwide.

10,000+ employees

📋 Description

• Manage day to day interactions with current and prospective clients. • Manage and deliver components of client engagements. • Develop and maintain contact with decision makers at key clients; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies • Lead, trains, and supports analysts who provide technical assistance to DoD travel enterprise customers, including troubleshooting system issues, managing DTS access, and coordinating with partner systems. • Participate in pre- and post-release verification testing of DTS updates and patches. • Maintain awareness of DTS releases, projects, and initiatives through regular coordination with DTMO. • Ensure accurate and timely escalation of system issues using the Ticket Management System (TMS). • Develop and maintain technical documentation, SOPs, and training materials.

🎯 Requirements

• Minimum 5 years of experience at the enterprise or DoD component headquarters/major command level with DTS Login, Certification Authority, Import/Export functionality, interfacing system deficiencies, system reports (Report Scheduler and BI Reporting Tool), establishing workaround procedures, and reporting system issues with documentation. • Bachelor’s Degree in a related field. Experience may substitute education requirements. • Preferred Qualifications: Experience managing a helpdesk or support center in a federal or DoD environment