Senior Manager, Professional Services – Custom Development, AI

🕒 August 4

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Egnyte

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

🏗️ Construction

💰 Private Equity Round - Egnyte on 2025-02

Consulting • Healthcare • Construction

Egnyte is an AI-powered content cloud and enterprise file-sharing platform that provides secure file storage, collaboration, and governance. It enables teams to access and co-edit large and complex files from the cloud via desktop and web apps, integrates with common productivity and cloud platforms, and adds AI features (assistant, agents, AI search, workflows) for insights and automation. Egnyte also includes built-in data governance, compliance automation, ransomware detection, and sensitive-data protection to meet enterprise regulatory needs.

📋 Description

• Lead, mentor, and grow a team of custom development and AI consultants as a player-coach • Contribute directly to key customer projects • Own delivery and quality for the Custom Development and AI technical practices • Oversee bespoke integrations, scripting, and solutions built on Egnyte’s APIs, Python, and React • Guide customers on MCP server integrations, agentic AI architecture, and custom prompt design • Engage customers during pre-sales architecture reviews and throughout the engagement lifecycle • Understand customer requirements and shape solution designs • Stay current with foundation models, agentic frameworks, and emerging MCP standards • Translate AI developments into actionable guidance for customers and the team • Collaborate with Sales, Product, and Customer Success to identify expansion opportunities and ensure customer value realization • Establish and document best practices, delivery frameworks, and reusable solution patterns • Assess and advise customers on architecture patterns complementing Egnyte’s platform • Track team performance and manage resource planning • Ensure projects are delivered on time and to a high standard of quality

🎯 Requirements

• 10+ years of overall experience • At least 5 years in a customer-facing Technology Consulting or Professional Services role • 3+ years of hands-on experience with state-of-the-art AI technologies • Experience with large language models, agentic AI frameworks, and prompt engineering methodologies • Expertise with MCP (Model Context Protocol) integrations and agentic AI architectures • Ability to advise customers and build working MCP and agentic AI solutions • Proficiency in Python and React • Experience leveraging REST APIs for custom integrations, automation scripts, and lightweight front-end solutions • Experience with AWS, Azure, or Google Cloud • Proven people management experience, including hiring, developing, and retaining technical teams • Strong understanding of data privacy, security, and governance for AI and custom development solutions • Experience engaging large enterprise, mid-market, and SMB accounts • Excellent communication skills for translating technical concepts to business stakeholders • Bachelor’s degree in Computer Science, Engineering, or a related field

🏖️ Benefits

• Competitive salaries and comprehensive benefits • Company equity depending on role and level • Flexible hours and generous time off (RTO, Responsible Time Off) • Paid holidays and sick time • 401(k) with company match • Health Savings Account (HSA) with a generous employer contribution • Flexible Spending Account (FSA) options • Up to 12wks of paid Parental Leave • 10wks Adoption Leave • Gym reimbursement • Cell phone reimbursement • Internet reimbursement • Free well-being apps such as Spring Health for Guardian • Employee Assistance Program (EAP) • Discounted pet insurance • Discounted electronics • Discounted theme park tickets • Discounted travel • Your own Egnyte account with lifetime access • HealthJoy benefits navigation app • One Medical virtual care, providing healthcare access across the country