Senior Operations Manager – Scalability

🕒 June 13

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KENTECH

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

👥 HR Tech

🔐 Security

Compliance • HR Tech • Security

KENTECH is a revolutionary provider of investigative background check technology. By combining experience in both HIGH TECH HIGH TOUCH™ solutions, KENTECH helps clients navigate risk while satisfying compliance demands, and gain the competitive advantage derived from hiring superior human capital. They offer tailored screening solutions for various industries, utilizing the latest technology for employers, law enforcement, non-profits, colleges, and housing authorities. Their services include comprehensive background checks, drug testing, biometric fingerprint scanning, and more. KENTECH ensures compliance with laws such as the FCRA and provides integration with HR and property management platforms to streamline hiring processes.

📋 Description

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks • Drive accountability through action tracking, follow-ups, and continuous process improvement • Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle • Build and maintain staffing and capacity models tied to volume, throughput, and deadlines • Partner with finance to understand unit economics and protect margin as volume increases • Improve workflows using tools we already use (Google Workspace, dashboards, case systems)

🎯 Requirements

• 5+ years leading operations in a service-based, high-volume, or fast-growth environment • Direct experience scaling workflows, improving cycle times, and building operating rhythm • Track record of improving operational efficiency without proportional headcount increases • Experience with capacity planning, forecasting, and performance management • Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting) • Strong documentation habits (SOPs, process maps, clear communication) • Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work

🏖️ Benefits

• Profit sharing • 401(k) • Health and dental insurance • Paid time off • Remote-first • Direct access to senior leadership and high-visibility work • Clear path to Director of Operations as the company grows