Customer Success Manager

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August 30

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Africa Bright

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B2B • Healthcare Insurance • Marketing

Africa Bright is a digital marketing agency with over 16 years of experience, dedicated to helping medical professionals enhance their online presence. The company focuses on providing a wide range of services including website design and management, local SEO, social media marketing, mobile marketing, and online reputation management. With a large team of specialists, Africa Bright aims to guide doctors in expanding their patient reach and growing their practices through innovative digital solutions.

11 - 50 employees

Founded 2020

🤝 B2B

⚕️ Healthcare Insurance

📋 Description

• Maintaining client relationships and engagement through proactive communication and personalized strategic advice. • Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions. • Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions • Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed • Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals • Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals

🎯 Requirements

• A love for building relationships and digging deep to understand customers' needs and challenges • Exceptional written and verbal communication skills • Empathetic and patient approach with a customer-centric mindset • Excellent organizational and time management skills to effectively juggle multiple client accounts and responsibilities • Results-driven self-starter with a proven track record for achieving revenue targets • Comfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes • Post-secondary education (or equivalent work experience) • Minimum of 2 years of work experience in a customer-facing role • Background in online marketing and search engine optimization (SEO) is highly desirable. • Other Requirements: Work From Home: This is a remote-work-first role. However, you are expected to meet with senior management on a recurring basis.