Senior Customer Success Manager - Strategic Accounts

Job not on LinkedIn

February 15

Apply Now

Receive Emails with Similar Jobs

Element451

WebsiteLinkedInAll Job Openings

Education • Artificial Intelligence • SaaS

Element451 is the AI First CRM and Student Engagement Platform enhancing staff productivity and enriching student engagement in higher education. By leveraging AI technology, Element451 addresses the evolving expectations of students and the increasing demands on educational institutions. The platform offers AI assistants tailored for both students and staff, along with intelligent data analytics, aimed at creating a more connected and efficient campus experience.

51 - 200 employees

Founded 2018

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 $3.5M Series B on 2022-10

📋 Description

• At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education. • As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. • You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success.

🎯 Requirements

• A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments. • Proven track record of success in managing and growing high-value, strategic accounts. • Strong analytical and problem-solving skills with the ability to translate data into actionable insights. • Excellent communication, relationship management, and presentation skills. • Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus. • Strategic thinking and ability to develop and execute winning customer success plans. • Passion for building trust and exceeding customer expectations. • Bachelor’s degree required

🏖️ Benefits

• Competitive salary & benefits (Medical, Dental, Vision, Disability & More) • 401k plan with 4% employer match available after 3 months of employment • Work from home anywhere in the US • Paid parental leave • Time to Relax - 10 company holidays and 20 days of paid time off • Do work that matters and makes a positive impact on students going to college