Customer Success

July 24

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ElevenLabs

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Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

2 - 10 employees

💰 $19M Series A on 2023-06

📋 Description

• We’re looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. • We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. • We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. • Manage a scale book of business of around 100 accounts. • Partner on the development of ElevenLabs’ scaled Customer Success playbook that helps us grow this important part of the Enterprise business. • Build and maintain strong relationships with high potential clients to drive their success. • Own the upsell, cross sell, and renewal processes for the scale segment. • Bring a value at volume mindset to create repeatable and self-serve processes + resources for these customers. • Measure and improve customer satisfaction & experience. • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. • Own your NRR + customer health KPIs and track them against the company goals.

🎯 Requirements

• 1-3 years of previous experience in Customer Success in a SaaS, fast-paced organization. • A strong scalability and customer excellence mindset. • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns. • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

🏖️ Benefits

• Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup. • Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend. • Learning & development: Annual discretionary stipend towards professional development. • Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: We bring the entire company together at a new location every year.