Senior Manager, Customer Marketing

Job not on LinkedIn

September 29

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Elite Technology

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SaaS • B2B

Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.

501 - 1000 employees

☁️ SaaS

🤝 B2B

📋 Description

• Lead programs that deepen customer engagement, expand advocacy, and drive lifetime value • Design and lead customer education programs, including onboarding series, product webinars, and multi-format content • Own the monthly customer newsletter, ensuring it delivers meaningful updates, insights, and resources • Partner with product marketing and customer success to deliver timely education on new capabilities and best practices • Build and manage the Executive Sponsorship Program to strengthen relationships with strategic accounts • Collaborate with sales to align customer marketing programs with renewal and expansion plays • Launch and grow customer communities, including online forums, user groups, and peer-sharing initiatives • Own all aspects of Customer Advisory Board (CAB) program execution, including recruitment, meeting planning, and post-event follow-up • Develop and lead customer roundtables, virtual meetups, and other community-driven initiatives • Hire, lead, and develop a high-performing field marketing team, including recruiting and managing the Senior Field Marketing Manager, Global (UK) • Collaborate across sales, product, and customer success to turn customer insights into market impact • Perform other duties as assigned to support department and company goals

🎯 Requirements

• 7+ years of experience in customer marketing, customer success, or B2B marketing with direct customer-facing work • Proven success building and scaling customer programs that drive retention, expansion, and advocacy • Experience designing and executing customer education and executive engagement initiatives • Strong program management skills with the ability to manage multiple live programs simultaneously • Excellent communication, relationship-building, and executive presence • Familiarity with customer marketing platforms (e.g., HubSpot, Influitive, ChurnZero, Bevy, Gainsight) • Strategic mindset with a strong bias for execution and ownership • Ability to thrive in high-visibility roles with direct interaction with customers, executives, and sales leadership • Note: Employer does not offer sponsorship for this position

🏖️ Benefits

• Competitive Compensation Package ($138,160 - $172,700 base salary + variable component) • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Time Off • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program • Flexible work arrangements (employee-centric, flexible work model; choose a workspace within your home country)