Collections Specialist

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April 22

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Emapta Global

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Recruitment • SaaS • eCommerce

Emapta Global is a talent outsourcing company that specializes in providing high-performing global teams to businesses across various industries. They focus on recruiting and retaining top talent to create dedicated teams that seamlessly integrate with clients' operations. With locations across the Philippines, Colombia, and other regions, Emapta supports sectors such as healthcare, finance, education, retail, and logistics, allowing companies to scale their workforce efficiently and transparently without the complications of traditional hiring processes.

5001 - 10000 employees

Founded 2010

🎯 Recruiter

☁️ SaaS

🛍️ eCommerce

📋 Description

• Drive Financial Solutions from Anywhere • Be the voice that balances accounts and builds trust—one call, one resolution at a time. • Join the fast-moving world of financial technology while staying grounded in your home country. • As a Collections Specialist, you’ll manage delinquent accounts, secure payments, and handle customer inquiries with professionalism and empathy. • Your role ensures financial resolutions while maintaining strong relationships, backed by your communication skills and fintech know-how.

🎯 Requirements

• Must have a minimum of 5 years collections experience required, with no more than a 3-month gap in recent employment. • Minimum 1 year of remote work experience in previous employment. • Experience managing 120+ days delinquent accounts and working with an outsourcer. • Demonstrated strong negotiation, problem-solving, and communication skills, with excellent proficiency in English, both verbal and written. • Strong phone etiquette and interpersonal communication skills. • Experience in customer service, debt loan collection, consumer lending, or personal finance. • Familiarity with underwriting loans, financial statements, or payroll processes is a plus. • Proficiency in CRM and call center systems, with an acute attention to detail. • Ability to multitask and work efficiently in a fast-paced environment. • Solid judgment, excellent problem-solving skills, and a customer-focused approach. • Reliable internet connection and laptop required for the interview; attendance must be confirmed in advance to avoid disqualification.

🏖️ Benefits

• Competitive Salary Package • Night differential pay to maximize your earnings • Permanent WFH arrangement • HMO coverage with free dependent upon regularization • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) • Unlimited opportunities for employee referral incentives across the organization • Standard government and Emapta benefits • Total of 20 annual leaves (including 5 credits convertible to cash) • Fun engagement activities for employees • Mentorship and exposure to global leaders and teams • Career growth opportunities • Diverse and supportive work environment