Emapta Global
Recruitment • SaaS • eCommerce
Emapta Global is a talent outsourcing company that specializes in providing high-performing global teams to businesses across various industries. They focus on recruiting and retaining top talent to create dedicated teams that seamlessly integrate with clients' operations. With locations across the Philippines, Colombia, and other regions, Emapta supports sectors such as healthcare, finance, education, retail, and logistics, allowing companies to scale their workforce efficiently and transparently without the complications of traditional hiring processes.
5001 - 10000 employees
Founded 2010
🎯 Recruiter
☁️ SaaS
🛍️ eCommerce
IT Helpdesk Support
Job not on LinkedIn
February 4
Emapta Global
Recruitment • SaaS • eCommerce
Emapta Global is a talent outsourcing company that specializes in providing high-performing global teams to businesses across various industries. They focus on recruiting and retaining top talent to create dedicated teams that seamlessly integrate with clients' operations. With locations across the Philippines, Colombia, and other regions, Emapta supports sectors such as healthcare, finance, education, retail, and logistics, allowing companies to scale their workforce efficiently and transparently without the complications of traditional hiring processes.
5001 - 10000 employees
Founded 2010
🎯 Recruiter
☁️ SaaS
🛍️ eCommerce
📋 Description
• Provide technical support and troubleshooting assistance to clients using phone, chat, email, and remote support tools. • Assist in resolving technical issues and escalating more complex problems to higher-level support staff. • Respond to client inquiries via phone, chat, email, and remote support tools. • Troubleshoot and resolve technical issues related to hardware, software, and network systems. • Document and track support requests and resolutions in the ticketing system. • Provide guidance and training to clients on the use of IT systems and applications. • Escalate unresolved issues to Level 2 support or other specialized teams. • Maintain a knowledge base of common issues and solutions. • Ensure timely follow-up with clients to confirm issue resolution. • Participate in team meetings and training sessions to stay updated on new technologies and support procedures.
🎯 Requirements
• High school diploma or equivalent; associate's degree in IT or related field preferred. • 3-5 years of experience in a help desk or technical support role. • Strong problem-solving and troubleshooting skills. • Excellent communication and customer service skills. • Proficiency in using remote support tools and ticketing systems. • Basic knowledge of hardware, software, and networking concepts. • Ability to work independently and as part of a team. • Experience with Active Directory and Office 365 administration. • Ability to create and update technical documentation. • Experience with network monitoring tools.
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