Software Support Representative

November 5

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Embrace Software Inc

WebsiteLinkedInAll Job Openings

Software • Finance • Education

Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

201 - 500 employees

Founded 2021

💸 Finance

📚 Education

📋 Description

• Provides front-line troubleshooting support for application issues; listens actively to customer concerns and asks follow-up questions to identify root causes. • Participate as a member of the Help Desk, research and resolve application or service issues using available tools, product documentation, and internal resources. • Escalates more complex issues to senior team members or development, including clear documentation of the problem. • Travel to financial institutions for installations and/or training. • Manage support cases, following through with them to completion. • Monitors incoming emails and support cases to ensure timely response and resolution.

🎯 Requirements

• Associate degree in Computer Science, Information Systems, or related field. • Minimum of two (2) years of experience in a financial institution, IT support, or a customer-facing technical role. • Knowledge of loan processing applications is helpful. • Foundational understanding of banking and credit union operations. • Understanding of general networking concepts and server setup configurations. • General knowledge of supported applications and awareness of related systems. • Proficient in Microsoft Office Suite and basic troubleshooting tools. • Demonstrated ability to provide high-quality customer service.

🏖️ Benefits

• Competitive base salary. • Comprehensive benefits package (medical, dental, 401(k), etc.). • Remote work flexibility with travel to client sites as needed.