Telecomm/VoIP Manager

🕒 August 4

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $105k - $118k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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EMCOR Group, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

EMCOR Group, Inc. is a national provider of mechanical and electrical construction, facilities services, and industrial maintenance that designs, builds, powers, services, and protects complex commercial, institutional, and industrial facilities. Its subsidiary companies deliver construction, building services (including 24/7 facility operations and maintenance), industrial services, and energy-efficiency solutions for clients such as data centers, hospitals, and large-scale industrial operations, with an emphasis on safety, sustainability, and corporate governance.

📋 Description

• Serve as the primary technical and project management resource for supporting, maintaining, and expanding EMCOR’s OnPrem and Cloud VoIP infrastructure • Support and troubleshoot EMCOR operating company systems to ensure reliability and alignment with business operations • Perform configuration changes and maintenance on PBXs, Session Border Controllers, and SIP Proxies • Troubleshoot VoIP call quality and termination issues • Submit, track, and complete Local Number Portability requests • Manage telecommunications circuit orders, moves, adds, changes, and disconnects • Prepare monthly intercompany chargeback statements • Provide technical support and guidance to operating company and business unit IT personnel • Onboard new locations to the EMCOR VoIP network with local IT resources and service providers • Initiate, manage, and close internal and service provider trouble tickets • Research problems and evaluate solutions • Evaluate best practices and new technologies, including Microsoft Teams calling • Perform other assigned duties

🎯 Requirements

• At least 7 years of experience supporting Avaya Telephony Platforms, including Communications Manager, IP Office, System/Session Manager, and Avaya Session Border Controllers • In-depth knowledge of SIP and H.323 signaling protocols • Demonstrated experience supporting an enterprise SIP trunking infrastructure • Knowledge of scripting for mass configuration changes and upgrades • Experience with Local Number Portability and telecom carrier management • Proven project management experience for new VoIP installations and upgrades • Ability to learn new technologies quickly • Ability to work independently • Experience with virtual phone systems running on VMware and Microsoft Teams calling preferred

🏖️ Benefits

• Competitive salary and benefits package • Medical coverage • Dental coverage • Vision coverage • Health savings account • Flexible spending account • Life insurance • Disability insurance • 401(k) Savings Plan • College Coach • Employee assistance program • Bonus eligible